Cancellation policy
- Cancellation Window
You may cancel your order within 12 hours of placing it. If your cancellation request is received within this time, you will receive a full refund to your original payment method.
❗ After 12 hours, your order may already be processing or in transit and cannot be canceled. In this case, please refer to our Refund Policy to explore return options once your order is delivered.
- How to Request a Cancellation
To cancel your order:
- Email us at [email protected] with the subject line: “Cancellation”
- You must use the same email address used during checkout
- Include the following details:
- Your full name
- A screenshot or copy of your order confirmation email
Once our warehouse team confirms the cancellation, we’ll issue your refund and send a confirmation email.
- Exchange (Within 12 Hours)
If you would rather exchange your item than cancel the order, we can help!
- Requests for exchanges must also be made within 12 hours of purchase
- You can contact us via:
- Email: [email protected]
- Live Chat: Available on our website
- Social Media: Message us on Facebook or Instagram
Our support team is available 24/7 to assist with cancellation or exchange requests.
Contact Us
If you have any questions or concerns, we’re here to help!
📧 Email: [email protected]
📱 Social Media: Facebook | Instagram
📝 Website: Use the Contact Us form to send us a message anytime
