Return policy

Please note the “Return Policy” is in the official country language targeted which is “English”. If your language is different and you want to proceed with your own local language then the policy should be converted in your language for better understanding. However, the store “Frothay” is not liable/responsible for any misunderstanding due to change/conversion into different language/or your own language, or lack of any understanding due to different languages than English. You can also request the store https://valimore.com/sp/frothay/ if your language is other than English, and you wish to know more about the policy in your own language (subject to company discretion).

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging with all tags intact.
• Proof of purchase (receipt, order confirmation email, or order number) is require

2. How to Start a Return

Please do not return any items without contacting us first. Here’s how to start:

• Email us at [email protected] from the same email you used to place your order.
• Include your full name, order number, shipping address, and a description of the issue.
• Once your return is approved, we’ll send you the correct return address and next steps.

⚠️ Do not send your return to the manufacturer. We are not liable for items sent to the wrong address.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility and non-refundable. We’ll refund only the price of the product (excluding shipping).

4. Exchanges

Need a different item instead? We allow exchanges within 30 days of receiving your order.

• If the new item costs more, you must pay the difference.
• Customers cover all shipping costs related to exchanges.

6. Partial Refunds (If Applicable)

Partial refunds may be granted if:

• An item is returned damaged, or used—not due to our error
• Approval of partial refunds is at the company’s discretion

7. Damaged, or Incorrect Orders

If your item arrives defective, or not what you ordered:

• Contact us at [email protected] within 30 days of delivery
• Attach a photo of the item and include your order number and details

✅ If it’s our mistake:

• We’ll resend the correct product at no extra cost
• Refunds are not provided for shipping-related damage, but you may request an exchange

8. Delayed or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account or credit card statement
2. Contact your bank or card provider (some banks may take a few business days)

If you still need help, email us at [email protected]

9. Need Help? Contact Us

Reach out anytime:

• Email: [email protected]
• Social Media: Message us on Facebook or Instagram
• Website: Submit a request through the Contact Us form