Refund Policy

For refund against the return, please read the return policy first here. For refund against cancelation, please see section B of the Refund policy. Additionally, please read our cancelation policy here. If you meet the below mentioned criteria, then you can start a refund process by requesting us at [email protected]

1. Refund Eligibility

Refunds are available under the following conditions:

• For Cancellations: You may cancel your order and request a refund within 24 hours of placing it. After 24 hours, the order is likely already in processing and cannot be canceled or refunded at that stage.
• For Returns: If you’ve received your order but wish to return it, the product must be:
  • Unused and in its original packaging
  • In the same condition as you received it
  • Accompanied by proof of purchase (receipt or order number)

All return and refund requests must be initiated within 30 days of receiving your order.

2. How to Request a Refund

Before sending anything back, please contact our support team at [email protected] to initiate your return or refund request. Items sent back without prior approval will not be accepted.

3. Shipping Costs

Please note:

• The customer is responsible for all return shipping fees.
• Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

4. Damaged or Incorrect Items

If you received a damaged or incorrect product, we sincerely apologize.

• Contact us at [email protected] within 30 days of delivery.
• If the issue is confirmed to be our fault, we will either:
  • Send you a replacement at no extra cost, or
  • Issue a full refund to your original payment method

5. Exchanges

You can request an exchange within 30 days of receiving your order.

• If the replacement item costs more, you’ll need to pay the difference.
• All shipping fees for exchanges are the customer’s responsibility.

7. Refund Processing

Once we receive and inspect your return, we’ll notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method.
• Depending on your bank or credit card provider, refunds may take several business days to appear

8. Haven’t Received Your Refund Yet?

1. Check your bank account again.
2. Contact your credit card company/bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
3. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. Our support team will get back to you ASAP

Contact Us

For any questions or concerns:

• Email: [email protected]
• Social Media: Reach out to us on Facebook or Instagram

Website: Submit a query through our Contact Us form